Returns Policy

Returns Policy

Raising a Return Request

For Account Customers 

To raise a request for returning items in your order, please log in to your VBOP account as you would for placing an order.  Go to 'Order Management & Returns' and navigate to the order details.  Submit your return request and we will contact you with details of the return note and collection details. 

For WebShop Customers 

To return items in your order please call us on 0330 700 0090.  

For Trade Counter Customers 

To return items that you have purchased from our trade counter in Northampton or Wellingborough, please bring the items back to the store for inspection with the original receipt.

Our Returns Policy

  1. Where goods are correctly supplied, but no longer required, a credit will be issued, but it may be necessary to implement a 15% restocking charge.
  2. A credit note will only be issued provided the goods are returned, in the original packaging, undamaged, unused and suitable for resale.
  3. Goods supplied to special order may not be returned unless expressly agreed in writing.
  4. Any items received that are not included on the returns authorisation may not be credited to your account.

Please note that we cannot accept the return of goods for any reason unless prior agreement has been received.

Returns Collections

 We can arrange to collect the items you want to return for an additional £10 handling charge.  Collection will be made by DPD and who will provide the necessary collection label.  

To ensure the return is identifiable please print a copy of the returns form that you are issued by our customer care team, and enclose this with the consignment.

Otherwise returns can be made to our trade counter or via your own courier method.

Refunds or Credits are processed within 7-10 working days from receipt of the return.